Medical Second Opinion

Provided by a team of medical specialists at Teladoc Health

A lot of questions go through your mind when you have been diagnosed with a serious illness, or you are living with a chronic condition. Knowing exactly what you are dealing with and getting advice from leading specialists can give you a clear way forward.

World-renowned specialists can provide you with a second opinion to help you make confident health decisions when you have questions about a diagnosis, treatment options, or the need for surgery.

Our team of international medical experts will review and advise on a wide variety of conditions such as:

Knee, joint, and back pain
Different types of cancer and tumours
Digestive and stomach issues
And any health condition causing concern

A Personal Case Manager will support you throughout the process, and work with our medical experts to provide you with a confidential and in-depth report that will detail your exact condition and the best treatment plan for you. Get your diagnosis double-checked. It could make a difference.

Please note this is not an emergency service and requests will be processed Monday to Friday in working time. For examples of medical conditions we cannot treat through this service , please see details further down this page.

Who can use this service?

As an AIG client, you get unlimited access to this service at no additional cost

How does it work?

Request a Medical Second Opinion and get your diagnosis or treatment double-checked.

1 Request a Medical Second Opinion

Place a request throught the portal to trigger the start of the Medical Second Opinion service. A Personal Case Manager will be appointed to support you throughout the process, and will contact you within 1 working day.
2 Collect medical records

Your Case Manager will contact you to discuss your case in detail and advise you what paperwork and medical records you need to gather.
3 Review of medical records

An expert analyses the clinical information together with the information you provided on the first call and identifies the key issues.
4 Select the best specialist

Our team hand-picks a specialist who is the most knowledgeable in the field for your specific condition.
5 Analyse the case

The expert reviews the case and the supporting materials. Once reviewed, they will send an in-depth report with advice on your treatment and diagnosis.
6 Review the report with a specialist

We will send you the report and will contact you to review the content in detail by telephone.

A Medical Second Opinion can help you to understand your diagnosis and, if necessary, may recommend an alternative treatment.

This is not an emergency service and below are examples of conditions we cannot treat. If you are feeling severely unwell, we advise you to contact your local emergency services .
What we don't treat: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.

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