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Contact:support@aigvirtualcareprogram.com
  • Medical Health
    • Medical Consultation
    • Medical Second Opinion
  • Mental Health Coaching
  • Wellbeing
    • Nutritionist
    • Get Fit Programme
    • Wellbeing Exercises
English
  • English
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  • Italiano
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  • Dansk
  • Suomi
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LEGAL NOTICE/DISCLAIMER VIRTUAL CARE is a third-party service provided by Teladoc Health International, S.A.U., a Teladoc Health Group company, incorporated in Spain, with tax ID n. A-62103999, and registered offices at Via Augusta 252-260 2nd floor, 08017 Barcelona, Spain, (“Teladoc Health”). VIRTUAL CARE services are not part of AIG EUROPE S.A. (”AESA”) insurance products: Teladoc Health is the sole, independent, services provider without being supervised by or accountable to, AESA – so that AESA cannot accept responsibility for any advice, information or assistance provided through VIRTUAL CARE . To the fullest extent permitted by law, AESA and its branches/affiliates exclude any and all liability for the contents of VIRTUAL CARE, including VIRTUAL CARE (or any third party) websites linked to it. The choice to use VIRTUAL CARE is left to the exclusive discretion of the customer. The extension of VIRTUAL CARE for a period exceeding the duration of AESA's insurance policy depends solely on Τeladoc Health. AESA is registered in Luxembourg with R.C.S. Luxembourg, company registration number B 218806, registered office at 35D Avenue John F. Kennedy, L-1855, Luxembourg and is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances. This information can be checked by visiting the CAA Register https://www.caa.lu/fr/operateurs/assurances-directes/assureurs-luxembourgeois-non-vie?l=a. AIG Europe S.A., Ireland Branch has its registered office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, D01 R8H7 with branch registration number 908876. VAT number 3580476UH. AIG Europe S.A., Ireland Branch is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances, and is regulated by the Central Bank of Ireland for conduct of business rules. Warning: The provision of this service does not require licensing, registration or authorisation by the Central Bank of Ireland, and as a result is not covered by Central Bank of Ireland rules designed to protect consumers or by a statutory compensation scheme.

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Medical Second Opinion

Provided by a team of medical specialists at Teladoc Health

REQUEST SERVICE

A lot of questions go through your mind when you have been diagnosed with a serious illness, or you are living with a chronic condition. Knowing exactly what you are dealing with and getting advice from leading specialists can give you a clear way forward.

World-renowned specialists can provide you with a second opinion to help you make confident health decisions when you have questions about a diagnosis, treatment options, or the need for surgery.

Our team of international medical experts will review and advise on a wide variety of conditions such as:

  • Knee, joint, and back pain
  • Different types of cancer and tumours
  • Digestive and stomach issues
  • And any health condition causing concern

A Personal Case Manager will support you throughout the process, and work with our medical experts to provide you with a confidential and in-depth report that will detail your exact condition and the best treatment plan for you. Get your diagnosis double-checked. It could make a difference.

Please note this is not an emergency service and requests will be processed Monday to Friday in working time. For examples of medical conditions we cannot treat through this service , please see details further down this page.

Who can use this service?

As an AIG client, you get unlimited access to this service at no additional cost.

How does it work?

Request a Medical Second Opinion and get your diagnosis or treatment double-checked.

  • 1Request a Medical Second Opinion

    Place a request through the portal to trigger the start of the Medical Second Opinion service. A Personal Case Manager will be appointed to support you throughout the process and will contact you within 1 working day.

  • 2Collect medical records

    Your Case Manager will contact you to discuss your case in detail and advise you what paperwork and medical records you need to gather.

  • 3Review of medical records

    An expert analyses the clinical information together with the information you provided on the first call and identifies the key issues.

  • 4Select the best specialist

    Our team hand-picks a specialist who is the most knowledgeable in the field for your specific condition.

  • 5Analyse the case

    The expert reviews the case and the supporting materials. Once reviewed, they will send an in-depth report with advice on your treatment and diagnosis.

  • 6Review the report with a specialist

    We will send you the report and will contact you to review the content in detail by telephone.

A Medical Second Opinion can help you to understand your diagnosis and, if necessary, may recommend an alternative treatment.

This is not an emergency service and below are examples of conditions we cannot treat. If you are feeling severely unwell, we advise you to contact your local emergency services.
What we don't treat: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.
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