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Contact:support@aigvirtualcareprogram.com
  • Medical Health
    • Medical Consultation
    • Medical Second Opinion
  • Mental Health Coaching
  • Wellbeing
    • Nutritionist
    • Get Fit Programme
    • Wellbeing Exercises
English
  • English
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  • Italiano
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LEGAL NOTICE/DISCLAIMER VIRTUAL CARE is a third-party service provided by Teladoc Health International, S.A.U., a Teladoc Health Group company, incorporated in Spain, with tax ID n. A-62103999, and registered offices at Via Augusta 252-260 2nd floor, 08017 Barcelona, Spain, (“Teladoc Health”). VIRTUAL CARE services are not part of AIG EUROPE S.A. (”AESA”) insurance products: Teladoc Health is the sole, independent, services provider without being supervised by or accountable to, AESA – so that AESA cannot accept responsibility for any advice, information or assistance provided through VIRTUAL CARE . To the fullest extent permitted by law, AESA and its branches/affiliates exclude any and all liability for the contents of VIRTUAL CARE, including VIRTUAL CARE (or any third party) websites linked to it. The choice to use VIRTUAL CARE is left to the exclusive discretion of the customer. The extension of VIRTUAL CARE for a period exceeding the duration of AESA's insurance policy depends solely on Τeladoc Health. AESA is registered in Luxembourg with R.C.S. Luxembourg, company registration number B 218806, registered office at 35D Avenue John F. Kennedy, L-1855, Luxembourg and is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances. This information can be checked by visiting the CAA Register https://www.caa.lu/fr/operateurs/assurances-directes/assureurs-luxembourgeois-non-vie?l=a. AIG Europe S.A., Ireland Branch has its registered office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, D01 R8H7 with branch registration number 908876. VAT number 3580476UH. AIG Europe S.A., Ireland Branch is authorised by the Luxembourg Ministère des Finances and supervised by the Commissariat aux Assurances, and is regulated by the Central Bank of Ireland for conduct of business rules. Warning: The provision of this service does not require licensing, registration or authorisation by the Central Bank of Ireland, and as a result is not covered by Central Bank of Ireland rules designed to protect consumers or by a statutory compensation scheme.

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Medical Consultation

Provided by a team of doctors at Teladoc Health

REQUEST A PHONE CALLREQUEST VIDEO CONSULTATION

Access to a doctor from anywhere. The Medical Consultation enables you to ask any health-related question to a doctor from 8am to 8pm Monday to Friday. Additionally, international English-speaking doctors are available to you 24 hours a day, 7 days a week.

Our doctors can advise on non-urgent medical conditions such as cold and flu symptoms, infections, anxiety, stress, allergies and many other medical conditions. Get the care you need in minutes from the comfort of your home, at work or while you’re travelling.

When needed, you can also upload any medical information you might have for our team to examine in conjunction with your symptoms so that we have a complete picture of your situation. For example, if you have pictures of rashes or skin conditions or perhaps medication that you're taking, you can attach these to your consultation and our medical team will evaluate it.

Get in touch with our team of experts and we’ll aim to resolve your health-related questions.

Please note this is not an emergency service and some medical conditions cannot be treated through this service. See further down this page for more details.

Who can use this service?

As an AIG client, you get unlimited access to this service at no additional cost.

How does it work?

Once you've completed the form a doctor will call you to provide a medical assessment.

  • 1Request a consultation

    You can request a phone consultation any time.

  • 2Talk to a doctor

    Once your request is submitted, a doctor will call you typically within 6 hours.

  • 3Get answers to your medical questions

    Ask as many questions as you need to and our doctor will provide professional medical advice.

You can ask our doctors any questions about your health from the comfort of your own home.

This is not an emergency service and below are examples of conditions we cannot treat. If you are feeling severely unwell, we advise you to contact your local emergency services.
What we don't treat: Chest pain, shortness of breath, severe abdominal pain, heavy bleeding, thoughts of suicide or self-harm, confusion, loss of consciousness, severe infection, severe pain, suspected stroke, seizures, pregnancy complications, high fever in unwell infant.
If you have thoughts of suicide or self-harm, please contact your local emergency services for immediate response and help.
REQUEST A PHONE CALLREQUEST VIDEO CONSULTATION